Redress Solutions

24 August 2021

FCA’s guidance on vulnerable customers

The recent Financial Conduct Authority (FCA) guidance on the fair treatment of vulnerable customers (FG21/1) could not be more relevant as the impact of the pandemic continues to be felt across soc...

05 August 2021

What is a SERPS adjustment?

If you’ve ever had a FOS decision letter requiring you to compensate an investor for unsuitable advice to transfer out of a Defined Benefit Scheme, you may have noticed a reference to a “SERPS adju...

24 June 2021

How freezing the Lifetime Allowance affects redress

In the March 2021 Budget, the Chancellor has frozen the Lifetime Allowance (LTA) at its current level of £1,073,100 for 5 years until 2025/2026. This is a further step in grinding down the value of...

29 March 2021

Update to Redress Guidance FG17/9

The assumptions used to calculate redress for unsuitable defined benefit transfers are set out in the FCA guidance document FG17/9. FG17/9 was issued in October 2017 following a consultation period...

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