OAC is committed to providing a high level of service to our customers and to a process of continued improvement.

Our complaints procedure is just one element in ensuring that we continue to maintain the high standards that we set ourselves, If you do not feel that you have received satisfactory service from us we would like you to tell us about it. This will help us to improve our standards.

If you have a complaint, or are not satisfied with any aspect of your dealings with OAC, you are invited to raise your concerns with your relationship manager. If you are not able to reach a satisfactory resolution in this way, or you wish to escalate, then please contact Darren Richards, Chief Executive, by post to OAC PLC, 141-142 Fenchurch Street, London, EC3M 6BL, United Kingdom or by email to