Amazing opportunities at OAC

Ensuring our clients receive a high quality and personal service at all times is of paramount importance to OAC. Continued growth in the demand for our actuarial services means we have the following exciting opportunities to our join our consulting team.

Pensions Administration Coordinator

Redress Team – Pensions Administration Coordinator

OAC has an exciting opportunity for an administrative assistant to join a team of pension professionals in our Pension Redress Team.    The position will be suited to someone keen to immerse themselves into a multi-faceted role.

Salary:              Competitive                                                                                                

Job type:          Full Time – 37.5 hours per week - although part time upwards of 30 hours per week would be considered


Scope of Role

This role will be working alongside and supporting a team of pension and investment remediation experts and would ideally be suited to someone with an understanding of pension and investment products.    Overall the role will be to support the team with accurate and timely administration.

The role will be home-based.


Essential Skills

  • A broad understanding of the UK regulatory environment for pensions.
  • Some experience in working in the pensions industry (defined benefit or defined contribution) is desirable.
  • Experience of providing administrative support in a busy office environment.
  • Experience of interacting with clients and other stakeholders in a professional manner through a variety of written and verbal formats, including telephone, email and in person.
  • Experience of preparing meeting papers and taking minutes.
  • Ability to pay attention to detail, completing tasks fully, accurately and on time.
  • Ability to deal with confidential information or situations in an appropriate and sensitive manner.
  • Well-developed organisational skills with the ability to handle a busy, varied workload, and to cope with interruptions and changes, prioritising urgent tasks where appropriate.
  • IT skills including: Word, Excel, Databases, Email and Web.
  • Have the ability to be resourceful and able to research, gather and distribute information as necessary.
  • Willingness to help and support colleagues, thinking beyond the task being given.
  • Strong communication skills both in writing and verbally.



  • Processing case files on receipt from clients.
  • Analysing case files to identity data requirements.
  • Liaising with investors, clients or third parties to obtain data.
  • Preparing data for calculations.
  • Using in house software to carry out simple redress calculations.
  • Preparing and proof-reading reports for clients.
  • Client liaison including minute taking.
  • Managing internal workflow.
  • Maintaining internal knowledge sharing systems.


Organisation/best practice

  • To strive for excellence, best practice and high-quality delivery across the workstreams in OAC.
  • To be proactive, bring ideas, suggestions and contribute to business improvement.
  • To comply with all OAC’s internal policies insofar as they relate to client engagement.
  • Ensure that all work complies with regulatory and professional requirements.
  • To freely share knowledge, insight, best practice and ideas relevant to the running of an efficient and growing business.
  • To help OAC in meeting the required standards set out in the IFoA’s Quality Assurance Standard.



  • Manage workload to agreed deadlines and standards of service.
  • Liaise effectively with and report to the Practice Leader and project leaders as appropriate.
  • Promote the services of OAC and carry out administrative and marketing duties incidental to your job.
  • To not breach legal and regulatory requirements placed on OAC.
  • Attend training and to develop relevant knowledge, techniques and skills.
  • Behave in line with the core VALUES of OAC: Honesty, Inclusive, High Performing and to be Committed to Quality.

To discuss this opportunity or to apply by sending us your CV, please contact Frances Smythe by email to