Key contact information
	Christine Rose-Williams
	Mike Martineau
	Christiane Perera
	regulatoryoutsourcing@oacplc.com
	Testimonials
	Holmesdale Building Society: "I really appreciate the effort OAC put into fighting our corner in this case.
	I believe that one of the things which makes OAC different from other firms is that you do offer a very..." [See all >>]
	Publications & downloads
	OAC Brochure - Regulatory outsourcing: investment complaint management
	OAC Focus - Q4/09 The Actuarial Profession - Life Convention 2009 Edition Topics include: Solvency II; Impact of latest regulatory changes on the IFA distribution channel; Future direction of regulation; Risk and capital management; Complaint management; Retail Distribution Review; Technical Actuarial Standard for Modelling; Technical Actuarial Standard for Insurance Business; The way ahead for actuarial contractors.
	OAC Focus - Q4/09 AFS Annual Conference and AGM 2009 Edition
	OAC Topical Article - Q2/08 Solvency 2: an introduction to QIS4
	Terms and Conditions of Business
	Related links
	OAC Software Solutions
	OAC Compliance Consulting
	OAC Interim Resourcing Services
	OAC Expert Witness Services
	Relevant accreditations

File audit and past adviser reviews

File audits and past adviser reviews may arise when firms identify an issue with the advice an adviser may have given historically. For example, this might be prompted by a large number of upheld consumer complaints against one or more advisers. We are able to help firms with such reviews with the following services:

• file check and audit on the sales procedures and processes, proposing remedial actions for past adviser reviews where necessary;
• any compensation calculations arising from the file review eg where incorrect or inadequate advice was given to consumers to transfer their occupational pension rights to a personal pension policy; and
• we can provide a Skilled Person Report as and when one is required by the FSA. Section 166 of the Financial Services and Markets Act 2000 gives the FSA power to require firms to provide reports prepared by skilled persons. At OAC we are fully qualified to undertake your skilled person's reviews. For further details about this specific service see Compliance Consulting - Skilled Persons' Reports (S166).

We offer a cost effective service which is particularly suitable for:

• small and medium sized companies who do not have the resources or experience in dealing with the complexity of past adviser reviews; and
• large companies who can no longer justify in terms of cost effectiveness to maintain the infrastructure and capability to deal with these reviews.

Contact us to discuss how OAC can help you with your file reviews.