Actuarial and financial services consulting
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WITNESS
Holmesdale Building Society: "I believe that one of the things which makes OAC different from other firms is that you do offer a very personal service which demonstrates you are caring and interested in completing a thorough job." [Read more >>]
Towergate Financial Services: "Towergate Financial Services have been using the services of OAC for several years and have always found them to be professional, efficient and helpful in all areas of the business." [ Read more >>]
Montpelier Financial Services: "Excellent response and lightning fast, very impressive. Many thanks" [Read more >>]
Robert Milne & Co: "On the occasions that we have used OAC, we have always found the company to be competitive in price, very customer friendly and extremely helpful." [Read more >>]
Swinton Group: "OAC always respond within the required time frames and provide clear and detailed reports. The staff at OAC are fantastic, polite and helpful." [Read more >>]
Royal & Sun Alliance: "OAC recently provided valuable support to RSA in relation to some complaints we received following 'guaranteed growth bonds' issued through our More Th>n brand approximately 5 years ago." [Read more >>]
Donns Solicitors: "By using the OAC calculator it gives us confidence when recommending offers to clients as it allows us to verify they are correct." [Read more >>]
Jelf IFM Financial Planning: "I have been using OAC's endowment redress calculator for a number of years and it has proved accurate, reliable and easy to use." [Read more >>]
Professional Investment Management Services: "We have always found the OAC software easy to use and does the job we want efficiently, with the minimum of fuss. When we have had the occasional query, OAC have always been quick to respond." [Read more >>]
CLAIMS: "I am writing this email to say how reliable and helpful I have found the services of OAC over the many years I have used them." [Read more >>]
Financial Professional: "As a business with an occassional need to tap into actuarial expertise we have found OAC's support to be just what we have required." [Read more >>]
Focus Independent Financial Advisers: "In short, the OACis support service is first class and is excellent value for money. We never quibble about renewing the service and would not consider doing without it. May we long continue the relationship" [Read more >>]
Johnson Birkett: "The system is very robust and when challenged by clients the calculations have been accepted by the Financial Ombudsman Service without need for amendment." [Read more >>]
Law Society (NI) Financial Advice: "In today's busy world I would like to state our experience with OAC has been totally "painless". If I could offer one bit of help to others it would be the "peace of mind" on offer." [Read more >>]
Ludlow & Co IFA: "I know that any problems are dealt with immediately, and the quality of the product is unrivalled." [Read more >>]
Smart & Cook Financial Services: "This system is easy to use backed up with comprehensive help notes included in the package supported by perfectly efficient email technical help. The savings to the firm have been substantial." [Read more >>]
Ward Hadaway Solicitors: "The calculation tool is an excellent time saver and provides clients with the confidence to know their complaint has been handled correctly." [Read more >>]
  Overview  
  Outsourcing complaints management  
  Redress calculations  
  File audit / past adviser reviews  
  Past business reviews  
  Remedial programmes  
  Pension switching redress  
  Pension switching advice  
  Software solutions  
     
 

Outsourcing complaints management

Outsourcing complaints may be the key to some firms' approach to handling complaints fairly. Outsourcing the handling of complaints may be particularly useful where you receive few complaints so that retention of skilled complaints handlers is not practical, where you receive complaints about legacy business no longer supported by knowledge within the firm, or where you need to deal with a temporary increase in the volume of complaints that is difficult to handle within the time limits set down in DISP with existing resources.

What can OAC Actuaries and Consultants offer?

  • We have experienced complaint handlers who can adjudicate complaints on a wide range of investment and pension products.
  • A purpose built complaint handling system that ensures complaint handling within the time limits specified by section DISP of the FSA handbook. You can have access to monitor progress on your firms' complaints, if you wish.
  • The ability to exchange complaints data electronically in a secure manner.
  • Experience in handling appeals by complainants to the Financial Ombudsman service. The way the defence is presented is crucial to success.
  • A total complaint handling service, from acknowledgement to adjudication, taking the worry out of your hands, or you can choose from our menu of services.
  • We have the skills, and the software, to carry out all compensation calculations when this proves necessary.
  • We tailor our complaint handling service so that you remain in control of the process to the extent you want.
  • Our complaint handling system can provide all the necessary data for inclusion in complaints returns to the FSA.
  • For the common types of complaint, we offer a fixed cost fee structure.

Contact us to find out more about how OAC can help.