Actuarial and financial services consulting
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  Risk assessment  
  Treating customers fairly  
  Promotional material  
  Training and competence schemes  
  Internal audit  
  IFA compliance support  
 
  Complaint handling procedures and standards  
  Outsourcing complaints  
  Fair compensation methodology  
  Skilled Persons' Reports  
  Pension switching advice  
 
  Planning the assessment
 
 
  Towards better systems
 
 
  Auditing sales processes and systems and controls
 
 
  Complaint issues
 
 
  Redress calculations
 
     
 

Processes and procedures

The regulators require that firms have in place processes and procedures that demonstrate good governance, a well-run firm and compliance with the requirements of initiatives such as TCF.

OAC Actuaries and Consultants have the experience to assess whether processes and procedures meet the FSA requirements, and where they are defective to suggest remedies. More specifically:

  • we can review your existing procedures to see if they comply with FSA requirements, and will deliver the compliance and TCF outcomes that you require;
  • we will review Management Information for senior executives to ensure it provides the necessary data to help you meet your TCF objectives;
  • we advise on and develop compliance control procedures, and compliance manuals and documentation for firms;
  • we provide bespoke training of staff in TCF procedures and processes, so as to reinforce TCF behaviour; and
  • we review governance structures and governance capabilities of firms, to ensure compliance with statutory and other requirements.

Contact us to find out more about how OAC can help.